Please Be Aware

Location Necessities

It is the renter's responsibility to contact their venue/park in advance to determine the requirements needed to set up such as permits. It is also the responsibility of the renter to obtain such permits. 

If the event is outdoors, renter must provide a covering/tent for all soft play setups.  Direct sun will make the equipment hot and uncomfortable for your children to play in. A cover/tent is also necessary in case of unexpected passing showers. 

 We do not provide tents.

We do not allow set ups in the rain or in windy conditions due to a higher risk of injury, slips, and falls that could potentially happen on wet set ups. We ask that you please have an alternate location in case of rain and windy conditions. We also do not set up in dirt, sand, or mud.

 Please ensure the reserved play area has flat, even ground as uneven ground can make the play area unsafe. Everyone's safety is our priority!

Recommended Age for Soft Play Equipment

The recommend ages for our soft play havens are children that are crawling up to five (5) years old.

We ask that you kindly please have no more than 8-10 children in the play area at one time for safety.

Please Respect Our Equipment and Rules

As much as we'd love for your party to be filled with all kinds of fun, kindly please refrain from having face paint, glitter, slime, markers, crayons, glue, etc. at the same event which could potentially damage our equipment.

No shoes, drinks, food, and sharp objects such as knives, pens, pencils, jewelry, etc., near any of our equipment or in the play area.

Adult Supervision Necessary!

Adults must always supervise! We want the children (and adults) to enjoy their event and also be safe. It is the renter's responsibility to watch over their children/guests to prevent any injuries as well as to supervise the equipment. 

Digital only - Photo Booth

If you are booking a photo booth, we do not rent generators so your venue or yourself must provide a power source. Please discuss with us to check if your generator is compatible with our booth.

​Size of Soft Play Area

 Each soft play set has a minimum area size of 12ft x 14ft. Please ensure that there is enough space for us to set up. We are able to rearrange our setups to accommodate the designated space so please let us know so we can plan the best setup for your event.  ​

Delivery Fee

A delivery fee may be charged depending on your event location. This can be discussed upon inquiry.

Deposit

A deposit of $100 is required for you to reserve your date and time. This deposit will be credited to your reservation.

A link via Honeybook will be sent to your email listed in your inquiry. 

Payments

Your full balance must be paid seven days prior to your event. Payment must be made through a link via Honeybook that will be sent to your email listed in your inquiry. Taxes will be reflected in your invoice. Failure to pay prior to set up will result in cancellation of services and forfeiture of $100 deposit.

​

Set Up and Breakdown
Please allow us a minimum of 45 minutes to 1 hour for both set up and breakdown. This time will not be included your reserved time so you will get to use our equipment for the full allotted rental period.

Outdoor Events/Weather Reminder
If your party is outdoors, renter must provide a covering/tent for all soft play setups as we do not provide tents. 

Direct sun will make the equipment hot and uncomfortable for your children to play in. 

Tent Requirements: Two 10x10 canopy tents or a 10x20 canopy tent works perfectly but feel free to email me to discuss this in more detail.

We do not allow set ups in the rain or in windy conditions due to a higher risk of injury, slips, and falls that could potentially happen on wet set ups. We ask that you please have an alternate location in case of rain and windy conditions. We also do not set up in dirt, sand, gravel, or mud.

​

Insurance

Certificate of insurance for our equipment/company can be provided upon request. 

​

Cancellation Policy 

Cancellations must be made fourteen (14) days prior to your event date. You will receive a full refund, including your $100 deposit. $100 deposit will be forfeited if cancellations are made less than fourteen (14) days prior to your event date. 

Play Haven Hawaii LLC reserves the right to cancel any reservation at any time.